Privacy Policy

Last Updated: June 2026


Misfuelled Car Fixer Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, process, and protect your personal data when you visit our websites or use our 24/7 mobile fuel drainage services.

This Privacy Policy applies across our entire digital network, including all associated sub-domains and the following properties:



1. Important Information and Who We Are

Data Controller

Misfuelled Car Fixer Ltd (Company Registration Number: 13760016) is the data controller responsible for your personal data.

If you have any questions about this privacy policy or our data practices, please contact us using the details below:


2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. Because we provide rapid roadside and forecourt emergency services, we collect data to organize immediate logistical dispatch. This includes:

  • Identity Data: First name, last name, or business name.
  • Contact Data: Telephone number, mobile number, and email address.
  • Location & Vehicle Data: Your exact location or petrol station coordinates, vehicle registration number (VRN), car/van make, model, color, fuel type, and engine status.
  • Financial Data: Payment card details (processed securely via encrypted third-party payment gateways; we do not store raw card data).
  • Technical Data: Internet protocol (IP) address, browser type, operating system, and data on how you interact with our websites.


3. How Is Your Personal Data Collected?

We collect data from and about you through:

  • Direct Interactions: You give us your Identity, Contact, and Vehicle details by filling out forms on our websites, using our click-to-call links, or speaking directly with our emergency phone dispatch team.
  • Automated Technologies: As you interact with our websites, we may automatically collect Technical Data about your equipment and browsing patterns via cookies and server logs.


4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

  • Performance of a Contract: To fulfill your booking request, calculate your fixed quote, process your mandatory deposit, and dispatch our local technician directly to your vehicle's location.
  • Legitimate Interests: To improve our emergency services, optimize our regional website performance, and maintain secure business operations.
  • Legal Compliance: Where we need to comply with a legal or regulatory obligation (such as keeping tax and financial records of jobs done).


5. Secure Payment Processing & Deposits

To maintain a secure network and protect your financial data:

  • All mandatory booking deposits handled over the phone or via digital invoice links are processed using industry-standard, PCI-DSS compliant third-party payment gateways.
  • Our telephone operators and mobile engineers never write down or store your raw credit or debit card numbers. Your payment details are transmitted using advanced, secure encryption directly to the financial processor.


6. Disclosures of Your Personal Data

We do not sell your personal data to any third parties. However, to get your vehicle back on the road, we may share your information with:

  • Our On-Site Technicians & Subcontractors: Local engineers, mobile mechanics, or regional recovery agents who are assigned to perform your physical fuel drain. They receive only the necessary contact, vehicle, and location details required to complete your job.
  • Professional Service Providers: IT, payment processing, and website analytics providers that keep our business running smoothly.
  • Legal Authorities: Government, law enforcement, or regulatory agencies if we are strictly required to do so by UK law.


7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, and contractors who have a strict business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.


8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For tax and accounting purposes, we are legally required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers.


9. Your Legal Rights

Under UK data protection laws (GDPR / Data Protection Act 2018), you have rights in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of any incomplete or inaccurate data we hold about you.
  • Request erasure of your personal data (where there is no good reason for us continuing to process it, subject to legal retention limits).
  • Object to processing of your personal data based on legitimate interests.
  • Request restriction of processing of your personal data.
  • Withdraw consent at any time where we are relying on consent to process your data.

If you wish to exercise any of these rights, please email us at info@misfuelledcarfixer.co.uk


10. Third-Party Links

Our websites may include links to third-party websites, plug-ins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our network, we encourage you to read the privacy policy of every website you visit.